Shipping & Returns

Our low shipping rates across Europe:

Our minimum order amount is €25. The following charts indicate our shipping costs and delivery times:

WE ONLY SHIP WITHIN THE EU (EXCEPT Malta, Lavia, Lithuania and Bulgaria). WE CAN NOT ACCEPT ORDERS FROM NORWAY, SWITZERLAND, RUSSIA or any other non-EU country. Please do not order with a different country as the shipping address. If your country is not in the list we are not able to ship to you. All cost associated with invalid orders will be charged.

Delivery cost across Europe (Except Belgium and The Netherlands, see below):

 
Country: Shipping costs: Carrier and estimated delivery time:
Danmark  €9,99 (<20kg)
€14,99 (20-30kg)
€19,99 (30kg+)
DPD. 3-5 weekdays.
Germany €6,99 (<30kg)
€12,99 (30kg+)
DHL. 2-4 weekdays.
Estonia €14,99 (<20kg)
€19,99 (20-30kg)
€24,99 (30kg+)
DPD. 3-5 weekdays.
Finland €19,99 (<20kg)
€24,99 (20-30kg)
€39,99 (30kg+)
DPD. 3-5 weekdays.
France €9,99 (<20kg)
€14,99 (20-30kg)
€19,99 (30kg+)
DPD. 3-5 weekdays.
Greece €25 (<30kg)
€50 (30kg+)
DHL. 5-7 weekdays.
Hungary €9,99 (<20kg)
€14,99 (20-30kg)
€19,99 (30kg+)
DPD. 3-5 weekdays.
Ireland €14,99 (<20kg)
€19,99 (20-30kg)
€24,99 (30kg+)
DPD. 3-5 weekdays.
Italia €14,99 (<30kg)
€29,99 (30kg+)
DHL. 3-5 weekdays.
Croatia €25 (<20kg)
€35 (20-30kg)
€50 (30kg+)
DPD. 3-5 weekdays.
Liechtenstein €11,99 (<20kg)
€19,99 (20kg+)
DPD. 3-5 weekdays.
Luxemburg €9,99 (<20kg)
€14,99 (20-30kg)
€19,99 (30kg+)
DPD. 2-3 weekdays.
Monaco €9,99 (<20kg)
€19,99 (20kg+)
DPD. 2-3 weekdays.
Austria €9,99 (<20kg)
€14,99 (20-30kg)
€19,99 (30kg+)
DPD. 3-5 weekdays.
Poland €11,99 (<30kg)
€19,99 (30kg+)
DHL. 3-5 weekdays.
Portugal €19,99 (<20kg)
€24,99 (20-30kg)
€39,99 (30kg+)
DPD. 3-5 weekdays.
Slovenia €11,99 (<20kg)
€16,99 (20-30kg)
€19,99 (30kg+)
DPD. 3-5 weekdays.
Slowakia €11,99 (<20kg)
€16,99 (20-30kg)
€19,99 (30kg+)
DPD. 3-5 weekdays.
Spain €14,99 (<20kg)
€19,99 (20-30kg)
€24,99 (30kg+)
DPD. 3-5 weekdays.
Czech Republic €11,99 (<20kg)
€16,99 (20-30kg)
€19,99 (30kg+)
DPD. 3-5 weekdays.
United Kingdom €9,99 (<20kg)
€14,99 (20-30kg)
€19,99 (30kg+)
DPD. 3-5 weekdays.
Sweden €11,99 (<20kg)
€16,99 (20-30kg)
€19,99 (30kg+)
DPD. 3-5 weekdays.
  • All shipments have a Track and Trace code.
  • The carrier above is an indication. We keep the right to change carriers for practical reasons.

Shipping costs and delivery to Belgium

 
Shipping method: Shipping costs: Carrier and estimated delivery time:
Pick up Point €5,95, free from €50** DHL. 2-4 weekdays. Only <20kg.
VALUE (neighbour delivery possible) €6,95, free from €55** DHL. 2-4 weekdays.
STANDARD (neighbour delivery possible) €7,95, free from €75** DHL. 1-2 weekdays.
PLUS (WITHOUT neighbour delivery) €8,95, free from €99** DHL. 1-2 weekdays.
PLUS COOL(WITHOUT neighbour delivery) €9,95 DHL. 1-2 weekdays.
  • All shipments to Belgium will have a Track and Trace code.
  • All packages to Belgium will be sent with DHL.
  • Do you prefer your parcel not to be delivered at your neighbours? Then choose delivery at a pick up location near you or choose PLUS (WITHOUT neighbour delivery).
  • PLUS COOL is only available on warm days (23 degrees and above)
  • ** Free shipping to Belgium is only possible for parcels up to 30 kilo's. Of course you can order more then once to receive free shipping. An example: Cans of soda: 72 cans is just below 30 kiko thus free shipping applies. 73 cans or more will incur shipping. If you need more then 72 cans it's best to order two seperate boxes of 72 each. If you have any question about this then please contact us.

Shipping costs and delivery to the Netherlands

 
Shipping method: Shipping costs: Carrier and estimated delivery time:
Pick up Point €3,95, free from €40** DHL. 2-4 weekdays. Only <20kg.
VALUE (neighbour delivery possible) €4,95, free from €40** DHL. 2-4 weekdays.
STANDARD (neighbour delivery possible) €5,95, free from €55** DHL. 1-2 weekdays.
PLUS (WITHOUT neighbour delivery) €6,95, free from €60** DHL. 1-2 weekdays.
PLUS COOL (WITHOUT neighbour delivery) €7,95 DHL. 1-2 weekdays.
PostNL (neighbour delivery possible) €5,95 PostNL. 1-2 weekdays.
PostNL (WITHOUT neighbour delivery) €6,95 PostNL. 1-2 weekdays.
     
  • All shipments within the Netherlands will have a Track and Trace code.
  • All packages within the Netherlands will be sent with DHL. But you can opt to choose PostNL as your carrier for an extra fee.
  • Do you prefer your parcel not to be delivered at your neighbours? Then choose delivery at a pick up location near you or choose PLUS (WITHOUT neighbour delivery).
  • PLUS COOL is only available on warm days (23 degrees and above)

Returns:

Dissatisfied with your order? We hope not, but if you are we allow the return of non-food items. You can return non-food items within 30 days if unopened and unused. We pay all shipping charges for sending the item to you. You'll have to pay for the return shipment.

  • Due to health & safety regulations, and the perishability of food items, no returns are possible on food items. Food products have no right of withdrawal.
  • Gift cards are also exempt from withdrawal rights and cannot be returned.

Contact:

Questions? Don’t hesitate to contact us. We’re here to help!

E-mail: Click here to e-mail us.
Twitter: Send a DM to @ShopamericaEU
Facebook: http://www.facebook.com/shopamericaEU

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