Shipping & Returns

Our low shipping rates across Europe:

Our minimum order amount is €25. The following charts indicate our shipping costs and delivery times across Europe:

WE ONLY SHIP WITHIN THE EU (EXCEPT Malta). We can accept orders from Latvia, Lithuania and Bulgaria but if you want your order to be shipped to that country you need to get in touch with us first. There will be stricter payment requirements. WE CAN NOT ACCEPT ORDERS FROM NORWAY, SWITZERLAND, or RUSSIA or any other non-EU country. Please do not order with a different country as the shipping address if your country is not available in the list. If your country is not in the list we are not able to ship to you. All cost associated with invalid orders will be charged.

Delivery cost across Europe (Except Belgium and The Netherlands, see table below this one for Belgium and the Netherlands):

 
Country: Shipping costs: Carrier and estimated delivery time:
Austria €9,99 (<20kg)
€14,99 (20-30kg)
€19,99 (30kg+)
DPD. 3-5 working days.
Czech Republic €11,99 (<20kg)
€16,99 (20-30kg)
€19,99 (30kg+)
DPD. 3-5 working days.
Denmark  €9,99 (<20kg)
€12,99 (20-30kg)
€19,99 (30kg+)
DPD. 3-5 working days.
Germany €6,99 (<30kg)
€12,99 (30kg+)
DHL. 2-4 working days.
Estonia €14,99 (<20kg)
€19,99 (20-30kg)
€24,99 (30kg+)
DPD. 3-5 working days.
Finland €19,99 (<20kg)
€24,99 (20-30kg)
€39,99 (30kg+)
DPD. 3-5 working days.
France €9,99 (<20kg)
€14,99 (20-30kg)
€19,99 (30kg+)
DPD. 3-5 working days.
Greece €24,99 (<30kg)
€49,99 (30kg+)
DHL. 3-5 working days.
Hungary €9,99 (<20kg)
€14,99 (20-30kg)
€19,99 (30kg+)
DPD. 3-5 working days.
Ireland €14,99 (<20kg)
€19,99 (20-30kg)
€24,99 (30kg+)
DPD. 3-5 working days.
Italia €14,99 (<30kg)
€29,99 (30kg+)
DHL. 3-5 working days.
Croatia €24,99 (<20kg)
€34,99 (20-30kg)
€49,99 (30kg+)
DPD. 3-5 working days.
Liechtenstein €11,99 (<20kg)
€19,99 (20kg+)
DPD. 3-5 working days.
Luxemburg €9,99 (<20kg)
€14,99 (20-30kg)
€19,99 (30kg+)
DPD. 3-5 working days.
Monaco €9,99 (<20kg)
€19,99 (20kg+)
DPD. 3-5 working days.
Poland €11,99 (<30kg)
€19,99 (30kg+)
DHL. 3-5 working days.
Portugal €19,99 (<20kg)
€24,99 (20-30kg)
€39,99 (30kg+)
DPD. 3-5 working days.
Slovenia €11,99 (<20kg)
€16,99 (20-30kg)
€19,99 (30kg+)
DPD. 3-5 working days.
Slowakia €11,99 (<20kg)
€16,99 (20-30kg)
€19,99 (30kg+)
DPD. 3-5 working days.
Spain €14,99 (<20kg)
€19,99 (20-30kg)
€24,99 (30kg+)
DPD. 3-5 working days.
United Kingdom €9,99 (<20kg)
€14,99 (20-30kg)
€19,99 (30kg+)
DPD. 3-5 working days.
Sweden €11,99 (<20kg)
€16,99 (20-30kg)
€19,99 (30kg+)
DPD. 3-5 working days.
  • All shipments have a Track and Trace code.
  • The carrier above is an indication. We keep the right to change carriers for practical reasons.

Shipping costs and delivery to Belgium

 
Shipping method: Shipping costs: Carrier and estimated delivery time:
Pick up Point €5,95, free from €50** DHL. 2-4 working days. Only <20kg.
VALUE (neighbour delivery possible) €6,95, free from €55** DHL. 2-4 working days.
STANDARD (neighbour delivery possible) €7,95, free from €75** DHL. 1-2 working days.
PLUS (WITHOUT neighbour delivery) €8,95, free from €99** DHL. 1-2 working days.
PLUS COOL(WITHOUT neighbour delivery) €9,95 DHL. 1-2 working days.
  • All shipments to Belgium will have a Track and Trace code.
  • All packages to Belgium will be sent with DHL.
  • Do you prefer your parcel not to be delivered at your neighbours? Then choose delivery at a pick up location near you or choose PLUS (WITHOUT neighbour delivery).
  • PLUS COOL is only available on warm days (23 degrees and above)

Shipping costs and delivery to the Netherlands

 
Shipping method: Shipping costs: Carrier and estimated delivery time:
Pick up Point €3,95, free from €40** DHL. 2-4 working days. Only <20kg.
VALUE (neighbour delivery possible) €4,95, free from €40** DHL. 2-4 working days.
STANDARD (neighbour delivery possible) €5,95, free from €55** DHL. 1-2 working days
PLUS (WITHOUT neighbour delivery) €6,95, free from €60** DHL. 1-2 working days.
PLUS COOL (WITHOUT neighbour delivery) €7,95 DHL. 1-2 working days.
PostNL (neighbour delivery possible) €5,95 PostNL. 1-2 working days.
PostNL (WITHOUT neighbour delivery) €6,95 PostNL. 1-2 working days.
  • All shipments within the Netherlands will have a Track and Trace code.
  • All packages within the Netherlands will be sent with DHL. But you can opt to choose PostNL as your carrier for an extra fee.
  • Do you prefer your parcel not to be delivered at your neighbours? Then choose delivery at a pick up location near you or choose PLUS (WITHOUT neighbour delivery).
  • PLUS COOL is only available on warm days (23 degrees and above)

Returns:

Dissatisfied with your order? We hope not, but if you are we allow the return of non-food items. You can return non-food items within 30 days if unopened and unused. We pay all shipping charges for sending the item to you. You'll have to pay for the return shipment.

  • Due to health & safety regulations, and the perishability of food items, no returns are possible on food items. Food products have no right of withdrawal.
  • Gift cards are also exempt from withdrawal rights and cannot be returned.

Contact:

Questions? Don’t hesitate to contact us. We’re here to help!

E-mail: Click here to e-mail us.
Twitter: Send a DM to @ShopamericaEU
Facebook: http://www.facebook.com/shopamericaEU

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