- The Netherlands
|Country:||Shipping per parcel 0-20kg:||Estimated delivery time (delays are possible due to weather/covid restrictions):|
|Austria||€6.99||3-5 working days.|
|Belgium||€4.99||2-3 working days.|
|Croatia*||€9.99||4-8 working days.|
|Czech Republic||€6.99||4-8 working days.|
|Denmark*||€6.99||2-3 working days.|
|Estonia*||€9.99||4-8 working days.|
|Finland||€9.99||4-8 working days.|
|France||€6.99||3-5 working days.|
|Germany||€4.99||2-4 working days.|
|Greece*||€9.99||5-10 working days.|
|Hungary||€6.99||4-8 working days.|
|Ireland||€9.99||4-10 working days.|
|Italy||€9.99||4-10 working days.|
|Latvia*||€9.99||4-8 working days.|
|Lithuania||€9.99||4-8 working days.|
|Luxemburg||€6.99||4-8 working days.|
|Monaco||€9.99||4-8 working days.|
|Netherlands||€4.99||1-3 working days.|
|Poland||€6.99||4-8 working days.|
|Portugal||€6.99||4-8 working days.|
|Slovenia||€6.99||4-8 working days.|
|Slovakia||€6.99||4-8 working days.|
|Spain||€6.99||4-10 working days.|
|Sweden*||€9.99||3-5 working days.|
Due to health & safety regulations, and the perishability of food items, no returns are possible on food items. Food products have no right of withdrawal. Gift cards are also exempt from withdrawal rights and cannot be returned.
You can return non-food items within 30 days if unopened and unused. We pay all shipping charges for sending the item to you if you sent back the complete order and consist of non-food items only. You’ll have to pay for the return shipment to the Netherlands. If you keep one or more products (mandatory with food items) we’ll not reimburse the shipping costs you have paid on your original order.
**Was your parcel undeliverable, or not collected at a service point within one week, it will be send back to us and incur return shipping costs on top of the costs sending the parcel to you. All shipping costs will be deducted from your refund. This is much more than the shipping rates advertised on this page. That is because we subsidise shipping when you buy our products. If they are returned you don’t buy them and if they contain food items there is no right of withdrawal. Expects costs between €15 and €45 for a return because of this. Also, short best before/expired products that are labeled as such, can not be refunded either.
Tips for a smooth delivery:
We sent a confirmation email immediately after your payment. The postal service sends a tracking link within 48 hours on weekdays. If you did not get one or both emails your email spam filters are most likely set to strict. Please contact us as soon as possible so we can still help you. When you contact us only a week, or later, telling us you did not hear from us we can’t help you anymore. The parcel will then be returned with the associated costs.
Most parcels arrive without damages but if they do we’re really sorry about that. It’s good to know this before you make a claim: claims have to be made within 3 days after you received your parcel. You also need to have photos available. Also, note that a dent in the packaging of a product is not considered damage. Only when the product can not be consumed anymore like you’re supposed to, it’s damage. Cookies, chocolate bars, and crips (chips) are so vulnerable we can not guarantee they’ll not break during transport. It’s not possible to claim these items. You order them primarily for their taste.