FROM € 5.99
- The Netherlands
FROM € 5.99
FROM € 7.99
FROM € 12.99
Due to health & safety regulations, and the perishability of food items, no returns are possible on food items. Food products have no right of withdrawal. Gift cards are also exempt from withdrawal rights and cannot be returned.
You can return non-food items within 30 days if unopened and unused. We pay all shipping charges for sending the items to you if you sent back the complete order and it consists of non-food products only. You’ll have to pay for the return shipment to the Netherlands. If you keep one or more products (mandatory with food items) we’ll not reimburse the shipping costs you have paid on your original order.
Is your parcel undeliverable, or not collected at a service point within one week, it will be send back to us and that will incur return shipping costs on top of the costs sending the parcel to you. All shipping costs both for the outbound and return will be charged to you for the full amount charged to us by the postal companies, and the amount will be deducted from your refund. This is much more than the shipping rates advertised on this page. That is because we subsidise shipping if you buy our products. When they are returned, you don’t buy our products. Expects costs between €15 and €45 for a return because of this (the further you live from The Netherlands, the more expensive it becomes). Also, short best before/expired products that are labeled as such, can not be refunded either.
Tips for a smooth delivery:
We sent a confirmation email immediately after your payment. The postal service sends a tracking link no later then evening of the shipping day. That is the first Tuesday after the day you’ve ordered for all international packages (outside the Netherlands. Domestic parcels within the Netherlands we ship on Tuesdays and Fridays.
If you did not get the tracking information, it is your responsibility to contact us in time. We advice to do this within 4 working days. If your parcel has not arrived after seven working days most definitely contact us immediately. A return because of a missing tracking email or SMS will still incur all return costs if you did not contacted us in time. (not any later then 7 working days after ordering). If you contact us after two weeks for example, your parcel has most likely already been returned to us and there is not much we can do for you then.
Most parcels arrive without damages but if they do we’re really sorry about that. It’s good to know this before you make a claim: claims have to be made within 3 days after you received your parcel. You also need to have photos available. Also, note that a dent in the packaging of a product is not considered damage. Only when the product can not be consumed anymore like you’re supposed to, it’s damage. Cookies, chocolate bars, and crips (chips) are so vulnerable we can not guarantee they’ll not break or crumble during transport. It’s not possible to claim these items. You order them primarily for their taste.